Consumers have a right of cancellation in accordance with the following, whereby a consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to his commercial nor independent professional activity:

Cancellation policy

Right of cancellation
You may revoke your contractual declaration within 14 days without stating reasons. This may be done in writing (e.g. letter, e-mail) or if you received this policy within this period also by returning the goods to us. The period begins upon receipt of this policy in writing, but not before the goods have been received by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and not before the fulfilment of our obligations to furnish information pursuant to Art. 246 Section 2 in conjunction with Section 1 Para. 1 and 2 EGBGB (Introductory Law of the German Civil Code) as well as our obligations pursuant to Section 312g Para. 1 Clause 1 BGB (German Civil Code) in conjunction with Art. 246 Section 3 EGBGB. The timely dispatch of the cancellation notice or the item shall be deemed sufficient for compliance with the cancellation term. The cancellation notice must be sent to:

CONVAR Deutschland GmbH
Massachusetts Avenue, 4600
66953 Pirmasens, RLP
Germany

E-mail: support@convar.com

Consequences of cancellation:
In the event of an effective cancellation, the received goods/services and payment must be returned to the respective parties and any benefits derived therefrom (e.g. interest) must be reimbursed. If you are unable to return or reimburse the received products/services or benefits (e.g. benefits from utilisation) in whole or in part, or only in a deteriorated condition, you are obliged to compensate us accordingly. In the case of an impairment to the goods and any benefits derived therefrom, you are only obliged to compensate us if the benefits or the impairment can be attributed to the goods being used for purposes other than checking their properties and functionality. "Checking their properties and functionality" shall be understood to mean the testing and trying out of the goods in question in a way that would have been possible in a physical retail outlet. Goods that can be shipped by parcel must be returned to us at our risk. You must bear the regular cost of return delivery if the delivered goods conform to those ordered, if the price of the goods to be returned does not exceed 40 euros, or, where the price of the goods is higher, you have not yet made full payment or a contractually agreed partial payment at the time of the cancellation. In all other instances, return delivery is free of charge for you. Goods that cannot be sent as parcels will be collected from you. Obligations to refund payments must be fulfilled within 30 days. For you, this period shall commence upon dispatch of your cancellation notice or the item; for us, it shall commence upon receipt thereof.

End of cancellation policy


Exclusion of the right of cancellation
No right of cancellation exists in the case of distance contracts for the supply of goods produced according to customer specifications or tailored specifically to the customer's personal requirements or which are not suitable for return due to their nature or which can spoil quickly or which have exceeded their shelf life.